We understand that plans can change, and we’re happy to help. If you need to cancel or modify your order — including changing the metal type, ring size, delivery address, or any details — please reach out to us as soon as possible.

You can make changes due to a change of mind, and we also offer 30-day free returns on most pieces for your peace of mind.

Here’s what you can do:

• Contact our customer service team by email or Live Chat.
  
• Have your order number ready so we can assist you quickly.
  
• Please note that order changes may not be possible once production begins or after 24 hours, as many items are made to order.

You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.

If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.

If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.