This privacy statement discloses the privacy practices for OKGjewelry.com. We are committed to protecting your privacy and encourage you to periodically review this page to be informed of how we protect the information you disclose to us.
Return and Exchange Policy
Returns and Exchanges Within 30 Days Except Clearance, Personalized and Special Order Item(s). You may return or exchange your jewelry item within 30 days of purchase date; if you are not satisfied or changed your mind, provided that the item(s) is returned in its original condition to receive a full refund or exchange.
To return or exchange OKGjewelry merchandise, please, follow instructions below:
1) Place item in original shipping package, copy of the invoice and a reason for your return or exchange of the product.
2) Please indicate the word EXCHANGE or RETURN on the outside of the parcel. A full refund will be issued when we receive the item in its original condition. In the case of exchange, shipping for the new item will be free of charge. Please allow 10 business days to process your request (return/exchange). Please Note: You should NOT indicate on the package that it contains jewelry, as this invites theft.
3) Shipment and Insurance: For secure return of your order, we recommend you opt for signature confirmation to enable you to track your package. This will help guarantee that the package arrives at OKGjewelry for quick and easy processing.
4) All Return Packages should be Mailed to: OKG Jewelry, 254-29 Horace Harding Expy, Little Neck, NY 11362
Information Collection and Use
OKGjewelry.com collects information from our users at several different points on our website.
When you make your first purchase on our site, you will be asked to create an account. By creating an account, the system will remember your personal and purchase information and the checkout process on future purchases will be fast, easy and secure.
Creating an account is also fast and easy: simply enter your personal information once and select your very own username and password. Then during checkout on your next purchase, just login and the system will take care of the rest. At all times, your personal information is accessible to you to review, edit, or update as necessary by clicking on the “My Account” link.
We request information from the user on our order form when making a purchase. Here is where a user must provide their contact information, like name and shipping address, and financial information, like credit card number and expiration date. This information is used for billing purposes and to fill the customer’s order. If we have difficulty processing an order, this contact information is used to communicate with the customer.
OKGjewelry.com’s database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and #of clicks to analyze trends, administer the site, track user’s movement in the aggregate. The statistics help us decide which products and services best serve our members and guests.
OKGjewelry.com uses aggregate information from demographic surveys, traffic patterns and IP addresses to customize our site. Aggregate information is occasionally shared with third parties for purposes such as planning or executing advertising or promotions.
OKGjewelry.com gives you access to third party partners to provide you with certain services that are detailed below. OKGjewelry.com will provide that third party with your transaction information and then that third party will collect additional information if needed to provide you with the requested service, such as outside shipping company to ship orders, and a credit card processing company to bill users for goods and services.
We reserve the right to transfer any and all information that we collect from users of the site to a third party in the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of the assets or stock (including without limitation in connection with any bankruptcy or similar proceedings) relating to OKGjewelry.com.
Catalog, Newsletters, Etc.
If a user wishes to subscribe to our catalog, newsletter, etc., we ask for contact information such as name, street address and e-mail address to provide these communications. Because we respect our users’ privacy, we provide a way to opt-out of these communications. Please see the choice and opt-out section below.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an e-mail. Generally, users may not opt-out of these communications, though you can deactivate your account. However, these communications are not promotional in nature.
OKGjewelry.com takes every precaution to protect our users’ information. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the Secure Socket Layers (SSLs) encryption software. While on a secure page, such as our order form, a lock icon appears on the bottom of your Web browser. When you are not on a secure page, no lock icon will appear. In addition, the servers that we store personally identifiable information on are kept in a secure environment under restricted access.
If you have any questions about the security at our website, send us an e-mail at [email protected] for more info.
Supplementation of Information
In order for OKGjewelry.com to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from third party sources such as our affiliated websites. For example, in order for OKGjewelry.com to enhance our ability to tailor the site to an individual’s preference, we combine information about the purchasing habits of users with similar information from our affiliated sites, and OKGjewelry.com. When a user makes a purchase from any of these companies, the companies collect and share that purchase information with us so we can tailor the site to our users’ preferences.
Established members will occasionally receive information on products, services, special offers and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see our choice and opt-out below.
If a user’s personally identifiable information changes (such as your zip code, phone, e-mail or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate that user’s personally identifiable information provided to us. This can be done by using the unsubscribe feature in our communication.
Users who no longer wish to receive promotional materials may opt-out of receiving these communications by using the unsubscribe feature in our e-mail.
Changes to This Policy