Frequently Asked Questions 2016-10-28T15:55:48+00:00

FREQUENTLY ASKED QUESTIONS

HOW MANY YEARS HAS OKG JEWELRY BEEN IN BUSINESS?
OKG Jewelry was established in 1993 by a family of jewelers that has been in business for the past 43 years.

WHAT KIND OF SERVICES ARE OFFERED AT OKG JEWELRY STORE?
At OKG JEWELRY Little Neck, NY store we offer the following services:
Custom-Design Jewelry (from scratch or by using your old jewelry)
Watch repairs and battery change service
Watch Bands
Watch service on all kinds of Swiss movement watches
All kinds of repairs on gold, silver, platinum, diamond and gemstone Jewelry
Appraisals
We Buy Gold, Silver, Diamonds

WHERE IS OKG JEWELRY LOCATED?
OKG Jewelry is located at:
254-29 Horace Harding Expy,
Little Neck, NY 11362
(718)423-2526

OKG’s Co Owner and Exclusive Designer/Setter Gary Azatyan also has a spot in Manhattan where he works on certain settings and repairs. In case you can’t make it to our Little Neck location you can contact OKG and would be glad to guide you with your enquiry. The address is:
GARY AZATYAN – WORKSHOP – 2nd LOCATION:

73 west 47th street #9 New york, NY 10036
TEL:(917) 502-1259
HOURS:
Open Monday throughThursday 10:00am-5pm

WHAT ARE YOUR STORE HOURS?
OKG Jewelry is open Tuesday thru Saturday
Tuesday-Thursday-Friday 10:00am-6pm
Wednesday-9:30am-6:30pm
Saturday 10:00am-5:30pm

WHO CAN I CONTACT IF I NEED ASSISTANCE OR HAVE QUESTIONS?
You can easily email us at [email protected] or call (718) 423-2526

WHAT KIND OF CREDIT CARDS DOES OKG JEWELRY ACCEPT?
We accept all major credit cards such as Visa, Master Card, Amex, Discovery etc.…
We do not accept checks.

WHAT IS THE PRICE RANGE OF THE MERCHANDISE OKG JEWELRY CARRIES?
We carry merchandise in every price range and budget to accommodate your needs. Whether it is an engagement ring or a high-end piece of jewelry or even a beautiful silver charm, the quality is our #1 priority.

IS IT SAFE TO ORDER ON OKGJEWELRY.COM?
Yes, it is safe to order on okg.com. We use industry-standard procedures when transferring and receiving customer data exchanged with our server.

WILL I BE CHARGED SALES TAX ON MY PURCHASE?
OKG JEWELRY is required by law to charge state and local sales tax for all merchandise.

WILL MY PURCHASE ARRIVE GIFTWRAPPED?
No item is too small for giftwrapping. We know that a jewelry purchase is a very special thing no matter how much you spend, therefore it needs a special presentation. Any piece you purchase from OKG Jewelry New York store or okgjewelry.com will be giftwrapped in a beautiful ribbon box.

CAN I ADD A PERSONALIZED GIFT MESSAGE TO MY PURCHASE?
Yes, If you choose to write a gift message, it will be included in your order.

IS ALL OKG JEWELRY MERCHANDISE AVAILABLE ONLINE?
We feature a limited and specially selected collection of OKG JEWELRY merchandise online. Having said that we add to our online merchandise offerings on a daily basis.

IS IN STORE PICK UP AVAILABLE FOR ITEMS PURCHASED FROM OKGJEWELRY.COM?
Yes, you can pick up the merchandise ordered online in our store.

ARE PRICES ON OKGJEWELRY.COM SUBJECT TO CHANGE?
Prices on okgjwelry.com are subject to change without notice. We also sometimes have online or in store sale specials therefore the price on the same item online could be different than the store.

HOW DO I PLACE AN ORDER ON OKGJEWELRY.COM?
Ordering on okgjewelry.com is safe and easy. Once you are ready to purchase, click on the “ADD TO CART” button to place it in your Shopping Bag. Follow the directions to complete your order. If there is no “ADD TO CART” option on the item, it means you need to contact us by phone or email in order to complete the purchase. This allows us to provide you a personal shopping experience by reviewing all your wishes and questions in regards to the piece of jewelry you are planning to purchase, inform you about the product and even offer you additional or alternative products that would suit your needs and taste. We look forward to hearing from you!

WHAT IS YOUR SHIPPING POLICY AND COSTS?
Insured shipping starts from $35, however the cist is subject to change based on the value of the item. Is it safe to ship jewelry? In regards to shipping, our policy is “safety first”. We use insured shipping for all our packages where signature is required for delivery. Until someone signs for delivery your package/order is insured, you will be reimbursed in case it doesn’t arrive. We do not ship to P.O. Boxes.

WHAT KIND OF PERSONAL SHOPPING EXPERIENCE DOES OKG JEWELRY OFFER?
As a complimentary service OKG JEWELRY encourages you to experience our Personal Shopping services with our knowledgeable sales specialists that can provide gift suggestions for any occasion or perhaps a little special something just for yourself.

Diamond Consultation
Buying a diamond can be nerve wracking especially if it is an engagement ring purchase! Most people don’t know much about diamonds until it’s time for that special ring. Besides it is one of the biggest and most important purchases of your life. We have knowledgeable diamond specialists in our store one being Osanna Ovsepian (Co-Owner/Manager of OKG JEWELRY) who is a GIA certified gemologist, would be more than delighted to set up an in-store or over the phone diamond consultation appointment and answer all your questions. Customer satisfaction and peace of mind is crucially important for us especially when buying an engagement ring.

WHAT QUALITY DIAMONDS DOES OKG JEWELRY USE IN ENGAGEMENT RINGS?
OKG JEWELRY diamonds are usually hand selected F-G color and VS-SI clarity, or better, used in our engagement ring mountings and wedding bands. Any of our jewelry could be customized in quality to fit our customers’ budget.

WHAT IS YOUR STORE POLICY IN REGARDS TO CONFLICT DIAMONDS?
We do not carry or sell conflict diamonds. Our diamonds are obtained from reliable and reputable sources in Belgium. All our diamonds have gone through Kimberly Process.

IF I PURCHASE A DIAMOND OR A PRECIOUS STONE AND SETTING, WILL THE DIAMOND BE MOUNTED INTO THE RING?
Yes, we give complimentary setting service for the center stone when you buy the stone and the setting from OKG JEWELRY.

HOW FAST ARE THE REPAIRS DONE?
Some simple repairs could be done in a matter of hours whereas some major ones might take weeks. We will provide you an estimate in regards to the cost of the repair as well as the timing.

DO YOU CHARGE FOR ESTIMATES?
No. Whether is a watch repair or service estimate or it is one regarding to a piece of jewelry that will be custom-made, we do not charge for estimates.

DO YOU CHARGE FOR APPRAISALS?
Appraisals are complimentary on the merchandise that was purchased from OKG Jewelry. We also give Appraisal service on your own jewelry. The cost of written appraisal service for each piece of jewelry would be $75

CAN I WAIT FOR BATTERY CHANGE?
Some standard batteries are fairly easy to change. We usually need about 15 minutes to half hour to change each battery. However for some watches, especially the ones with a sealed Swiss movement, we need a 3-4 business days in order to change the battery properly.

CAN THE PRONGS ON MY DIAMOND JEWELRY BE TIGHTENED WHILE I WATCH?
We know what your jewelry means to you. We offer prong-tightening service by appointment while you watch, so that you can have the peace of mind. If there is any process that needs to be done on the piece that will take longer time, we hold on to the jewelry after we confirm with our customers. We provide a pick-up/repair slip for the merchandise we hold on to.

CAN I HAVE SOMEONE ELSE OTHER THAN ME PICK UP MY ORDER?
No, for security reasons, the person who ordered the merchandise must be the one to pick up the order.

WHAT IS THE OKG JEWELRY RETURN AND REFUND POLICY?
You are more than welcome to check our store and refund policy in our Privacy Policy Tab

WHAT DO I NEED TO BRING WITH ME TO THE STORE TO PICK UP MY ORDER?
You must bring your “pick-up slip” and a valid photo ID (such as a driver’s license). You will be required to sign for your merchandise when you call in to pick it up.

DO YOU OFFER ANY GUARANTEES ON YOUR MERCHANDISE?
Our policy is “Once a customer, always a customer”. In other words we deliver customer service that creates customers for life. Therefore OKG Jewelry offers 1 Year Warranty on the merchandise you purchased from us, which covers the replacing of the small diamonds. In order for the warranty to be honored, the customer needs to bring the merchandise for a checking/prong tightening every 3 months. We also offer lifetime service on our merchandise, including fine jewelry. This service covers repairs to the mounting (setting), future ring size change, polishing and refinishing. This means that we will always repair and take care of the merchandise purchased from OKG Jewelry with the minimum charge.
Note: The Lifetime Service Plan is not offered for certain metals such as Tungsten and Titanium rings. However all our Benchmark Alternative metal rings (such as titanium, tungsten, cobalt chrome etc..) come with lifetime warranty.
Please note that any work performed by an outside jeweler may compromise the integrity of the jewelry, therefore, no future work by OKG JEWELRY can be guaranteed after outside work has been performed.

DO ALL RINGS COME IN THE SAME SIZE OR ARE THERE DIFFERENT SIZES AVAILABLE?
Most of the rings we have are created in the international standard finger size (which is approx. Size 6-6.5) however, we can resize or custom-make your ring in your finger size. If the ring needs to be sized when you first purchase it, the sizing up to 2 sizes would be free of charge. After this there would be a small charge for re-sizing (unless there is a mistake on our side at first place). Certain rings such as eternity bands with stones all the way around or custom designs that cannot be sized, would be priced based on the finger size of the customer.

DO YOU OFFER ENGRAVING?
OKG JEWELRY offers engraving on certain merchandise. It can take between 3-8 business days for this service. For a price quote on specific engraving requests, please contact us at [email protected] or call us at: (718)423-2526

CAN YOU RE-DESIGN JEWELRY WITH MY OLD DIAMONDS?
Absolutely! If you have old jewelry passed down from a family member or jewelry that you do not enjoy wearing anymore but it is too sentimental for you to get rid off, bring them in and we can re-design a new piece of jewelry with the materials you have and turn it into something gorgeous, something you will enjoy a lifetime.

DO YOU BUY GOLD AND DIAMONDS?
Yes we do. We buy, gold, diamonds. The payout value we offer you is based on platinum or gold content only, which is called the current scrap value of the precious metal at its purest karat.

The karat content gold, which is a percentage of 24 karat:
10kt is 41.0% pure gold
14kt is 58.5% pure gold
18kt is 75% pure gold
24kt is 100% pure gold

Platinum jewelry is usually made with 90%-95% pure platinum

DO YOU HAVE A TRADE-IN POLICY?
You may trade in your diamond/jewelry item for another diamond/diamond jewelry item that is at least double the trade-in value. The trade-in value is the original purchase price, excluding charges such as tax and shipping. Color gemstone jewelry is not eligible for trade-in.

FAQ’s ABOUT JEWELRY

WHAT DETERMINES THE PRICE OF A DIAMOND?
A diamond’s value is determined by what it is called “4C’s” which is its carat weight, color, clarity and cut. For further information about diamonds, please check out our upcoming blog post on our website and on okgjewelry.blogspot.com

WHICH GEMSTONES ARE CONSIDERED PRECIOUS?
Sapphires, Rubies and Emeralds are precious gemstones. All other gemstones are semi-precious. Pearls and Opals are also considered as precious. This distinction does not necessarily reflect the value of the gem for example while Tourmalines are relatively inexpensive compared to the 4 precious stones, a very clean Paraiba Tourmaline can be far more valuable than a mid-quality sapphire. Gemstones are amazing! Did you know green Emerald, aquamarine and pink morganite (pink) is all varieties of the same mineral species, which is beryl?

WHAT IS THE DIFFERENCE BETWEEN NATURAL AND ENHANCED DIAMONDS?
An enhanced diamond is a natural diamond that has certain inclusions or is lower on the color scale that went through specific treatments in order to improve their visual gemological quality and value whereas natural diamonds are formed by Mother Nature’s natural processes. Certain enhancement methods include Laser drilling, Fracture filling, Color enhancements, high-temperature treatment and irradiation. Even thought the lab enhancement improves the look and the value of the diamond, it takes away from its natural characteristics, making it not unique and one of a kind but ordinary. Under certain conditions such as the high heat, the quality might be reversed back to the diamonds original state. The CIBJO and government agencies such as the United States Federal Trade Commission explicitly require the disclosure of all diamond treatments at the time of sale. OKG JEWELRY does not carry enhanced diamonds unless our customers specifically request it.

WHAT SHOULD I PAY ATTENTION TO WHEN I PUT IN MY DIAMOND RINGS?
In regards to how to hold and handle the ring, we always recommend to hold the ring from the band or shank of the ring, and to please avoid the top. This way it keeps the diamond without fingerprints and more importantly, keeps the diamond tight and secure within its four prongs. The everyday, constant push and pulling off the finger can actually loosen the diamond a bit within its setting, if it is handled from the top where the diamond is. However if, when putting on and taking off, it is handled from the band of the ring, it will stay tight and not loosen up. Please let her know this afterwards once she has the ring.

WHITE GOLD VS. PLATINUM?
WHITE GOLD is a harder metal and it does not scratch as much as platinum therefore it keeps it’s shine. However, it is true that white gold has a slight tint of yellowish color (mostly at the bottom, since the top of the ring is all diamonds) , due to the fact there is no such thing as white gold in nature. In order to create white gold, yellow gold is mixed with white alloys and the end result is a quite white metal. Afterwards white gold gets dipped in a liquid called rhodium to achieve the crisp white color. When the rhodium plating wears off in time, the yellowish color comes out and the ring needs to be re-dipped. This usually happens in 1 1/2 to 2 years time, however in some cases it happens much more rapidly due to the way the customer wears the ring or just because of the certain acids our skin creates (For example, all the necklaces I wear take a dark color in about 2 weeks time, and I have no problem with rings or earrings I wear) and it could be polished every 2 years or so to replenish the beautiful white color on the ring. With 14kt white gold the yellowish tint is less noticeable since there is less pure yellow gold used in them versus 18kt white gold. We carry both 14kt and 18kt white gold in our stock, however we have more 18kt white gold since the jewelry industry (all the big names of the industry such as Cartier, Tiffany, Harry Winston etc..) produces their jewelry in 18kt due to the fact it is more valuable and finer gold. PLATINUM is a softer metal; therefore it gets scratched more than white gold and also goes dull in time. It needs to be polished and dipped every 2 years so that it is crisp white, since it is originally a grayish metal.

WHAT SHOULD I PAY ATTENTION TO WHEN PURCHASING PEARL JEWELRY?
In selecting pearls, luster is everything. The more lustrous the pearls the higher the quality and value is. A good quality pearl necklace or bracelet should be well strung by a skillful pearl expert in order to maintain their beauty and durability for years to come. In regards to pearl jewelry care; hair sprays, cosmetics, perfumes may damage pearls’ natural sheen; therefore it would be good to avoid such chemical substances when wearing pearls.